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Home Page > Executive Branch > Code of Federal Regulations > Electronic Code of Federal Regulations
e-CFR Data is current as of February 4, 2010
TITLE 14--Aeronautics and Space
CHAPTER II--OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION (AVIATION PROCEEDINGS)
SUBCHAPTER D--SPECIAL REGULATIONS
PART 382--NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL
Subpart A--GENERAL PROVISIONS
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| What is the purpose of this part? |
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| What do the terms in this rule mean? |
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| When are U.S. and foreign carriers required to begin complying with the provisions of this Part? |
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| To whom do the provisions of this Part apply? |
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| What may foreign carriers do if they believe a provision of a foreign nation's law conflicts with compliance with a provision of this part? |
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| How does a U.S. or foreign carrier obtain a determination that it is providing an equivalent alternative to passengers with disabilities? |
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Subpart B--NONDISCRIMINATION AND ACCESS TO SERVICES AND INFORMATION
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| What is the general nondiscrimination requirement of this Part? |
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| Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination? |
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| Do carriers have to make sure that contractors comply with the requirements of this Part? |
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| May carriers limit the number of passengers with a disability on a flight? |
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| May carriers refuse to provide transportation on the basis of disability? |
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| May carriers limit access to transportation on the basis that a passenger has a communicable disease or other medical condition? |
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| May carriers require a passenger with a disability to provide a medical certificate? |
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| May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight? |
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| May a carrier require a passenger with a disability to provide advance notice in order to obtain certain specific services in connection with a flight? |
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| May a carrier require a passenger with a disability to travel with a safety assistant? |
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| May carriers impose special charges on passengers with a disability for providing services and accommodations required by this rule? |
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| May carriers impose other restrictions on passengers with a disability that they do not impose on other passengers? |
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| May carriers require passengers with a disability to sign waivers or releases? |
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Subpart C--INFORMATION FOR PASSENGERS
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| What flight-related information must carriers provide to qualified individuals with a disability? |
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| Must information and reservation services of carriers be accessible to individuals with hearing impairments? |
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| Must carriers make copies of this Part available to passengers? |
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Subpart D--ACCESSIBILITY OF AIRPORT FACILITIES
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| What requirements must carriers meet concerning the accessibility of airport facilities? |
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| What information must carriers give individuals with a vision or hearing impairment at airports? |
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| May carriers impose security screening procedures for passengers with disabilities that go beyond TSA requirements or those of foreign governments? |
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| What services must carriers provide if their automated kiosks are inaccessible? |
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Subpart E--ACCESSIBILITY OF AIRCRAFT
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| What are the requirements for movable aisle armrests? |
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| What are the requirements for accessible lavatories? |
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| What are the requirements concerning on-board wheelchairs? |
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| What is the requirement for priority space in the cabin to store passengers' wheelchairs? |
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| What requirements must carriers meet concerning the accessibility of videos, DVDs, and other audio-visual presentations shown on-aircraft to individuals who are deaf or hard of hearing? |
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| What other aircraft accessibility requirements apply to carriers? |
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Subpart F--SEATING ACCOMMODATIONS
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| For which passengers must carriers make seating accommodations? |
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| Through what mechanisms do carriers make seating accommodations? |
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| What seating accommodations must carriers make to passengers in circumstances not covered by 382.81 (a) through (d)? |
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| What other requirements pertain to seating for passengers with a disability? |
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Subpart G--BOARDING, DEPLANING, AND CONNECTING ASSISTANCE
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| What assistance must carriers provide to passengers with a disability in moving within the terminal? |
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| Must carriers offer preboarding to passengers with a disability? |
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| What are carriers' general obligations with respect to boarding and deplaning assistance? |
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| To which aircraft does the requirement to provide boarding and deplaning assistance through the use of lifts apply? |
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| What agreements must carriers have with the airports they serve? |
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| What other boarding and deplaning assistance must carriers provide? |
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| May a carrier leave a passenger unattended in a wheelchair or other device? |
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| What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, and connecting assistance? |
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Subpart H--SERVICES ON AIRCRAFT
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| What services must carriers provide to passengers with a disability on board the aircraft? |
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| What services are carriers not required to provide to passengers with a disability on board the aircraft? |
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| What requirements apply to on-board safety briefings? |
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| Must carriers permit passengers with a disability to travel with service animals? |
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| What information must carriers give individuals with vision or hearing impairment on aircraft? |
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Subpart I--STOWAGE OF WHEELCHAIRS, OTHER MOBILITY AIDS, AND OTHER ASSISTIVE DEVICES
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| What mobility aids and other assistive devices may passengers with a disability bring into the aircraft cabin? |
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| What are the requirements concerning priority cabin stowage for wheelchairs and other assistive devices? |
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| What procedures do carriers follow when wheelchairs, other mobility aids, and other assistive devices must be stowed in the cargo compartment? |
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| What procedures apply to stowage of battery-powered mobility aids? |
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| What other requirements apply when passengers' wheelchairs, other mobility aids, and other assistive devices must be disassembled for stowage? |
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| Do baggage liability limits apply to mobility aids and other assistive devices? |
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| What are the requirements concerning the evaluation and use of passenger-supplied electronic devices that assist passengers with respiration in the cabin during flight? |
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Subpart J--TRAINING AND ADMINISTRATIVE PROVISIONS
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| What training are carriers required to provide for their personnel? |
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| When must carriers complete training for their personnel? |
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| What records concerning training must carriers retain? |
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Subpart K--COMPLAINTS AND ENFORCEMENT PROCEDURES
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| What are the requirements for providing Complaints Resolution Officials? |
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| What actions do CROs take on complaints? |
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| How must carriers respond to written complaints? |
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| What are carriers' obligations for recordkeeping and reporting on disability-related complaints? |
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| How are complaints filed with DOT? |
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